In-stock faucets are shipped within one business day (Monday-Friday) if the order is placed before 12:30 PM EST.
Heavy or bulky items are shipped by freight within 3 to 5 business days after placing the order unless noted otherwise. Orders cannot be canceled once they have shipped.
(by appointment only)
Curbside delivery means that the item that you ordered would be delivered to the curbside and it is NOT the responsibility of the truck driver to unload or assemble your shipment. It will be entirely your responsibility to remove the item off of the truck and bring it inside.
The shipping company will call ahead of time to schedule a delivery appointment thus it is important to provide us with a valid phone number at which you could be reached.
Please be aware that freight deliveries are to the curbside only and an additional charge for inside delivery will be required. You will be required to provide assistance (helpers) to the driver to unload your order from the truck. If you are unable to do so, it may be necessary for the driver to use a lift-gate at an extra charge.
Redelivery fees will be charged if you miss your delivery appointment.
In some cases, the freight may have to be picked up at the shipping company's local terminal or other location mutually agreed upon by the recipient and the shipping company.
Additional charges will apply to special delivery areas with remote or limited access locations (not accessible for freight LTL trucks) or in case of the address change made after shipment left the warehouse. These charges are the responsibility of recipient.
Inspecting Your Order
Please inspect your order carefully at the time of delivery for accuracy and verify that all products have arrived in good condition.
Items that are delivered damaged or with factory defects or missing parts must be reported within 3 days. If you fail to report shipping damages within 3 days after the date of delivery, you will no longer be eligible to receive replacement products or parts as all liability will be removed from the freight company, manufacturer, and Warehouse USA.
Upon arrival of your item, request the driver to wait and inspect all internal and external contents for damages and/or discrepancies. This is a very important procedural step because you do not want to cause delay if shipment is damaged. Carefully inspect entire contents before releasing the driver from your place of premise. Upon signing the release form, you are accepting responsibility for any damage found after the fact. This includes allowing the driver to leave without adding any notations, and therefore acknowledging that the delivery was received and all items on the shipping manifest were in the good condition.
Please document as thoroughly as possible any damage with photographs that could show such visible damages both to the packaging and the content inside it.
When a delivery item is signed and marked in good condition there will be no further requests for an insurance claim.
If damage is discovered, describe the damage, writing on the Proof of Delivery (POD).
When a driver is unable to remain at your premise, please note on the POD - Driver unable to wait for inspection - possible concealed damage - subject to inspection.
Some shipments are in multiple boxes and/or crates and each must be inspected immediately upon receipt.
In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state. Request the driver make a note on the POD adding the drivers acknowledgement through his or her initials. Immediately call Warehouse USA, and arrange for the delivery of replacement parts, pending availability.
All boxes and crates must be maintained with the original packaging for an inspector to inspect upon arrival. The inspector will note the damage and file the necessary report for a legitimate claim to be filed promptly. If the boxes and crates are missing the freight company will not accept or acknowledge responsibility for the shipping damages through delivery.