How do I return an item?
Any item (non-special order) can be returned within 30 days of receipt.
Shipping charges are not refundable and
customers are responsible for return shipping costs and charges. No products will be accepted for return more than 30 days after the date of delivery.
Return claims WILL NOT be accepted if item has been installed or original packaging is missing.
To return any product, you must obtain an RMA (Return Merchandise Authorization) form Warehouse USA. Please call our customer service at 888-693-8066 or send us an email request to obtain the RMA form and shipping instructions.
Damages / Defects / Errors
If a product is damaged in the shipment or has manufacturer's defects please notify our sales department immediately (as noted above).
Inspecting Your OrderPlease inspect your order carefully at the time of delivery for accuracy and verify that all products have arrived in good condition.
Items that are delivered damaged or with factory defects or missing parts must be reported within 3 days. If you fail to report shipping damages within 3 days after the date of delivery, you will no longer be eligible to receive replacement products or parts as all liability will be removed from the freight company, manufacturer, and Warehouse USA.
Upon arrival of your item, request the driver to wait and inspect all internal and external contents for damages and/or discrepancies. This is a very important procedural step because you do not want to cause delay if shipment is damaged. Carefully inspect entire contents before releasing the driver from your place of premise. Upon signing the release form, you are accepting responsibility for any damage found after the fact. This includes allowing the driver to leave without adding any notations, and therefore acknowledging that the delivery was received and all items on the shipping manifest were in the good condition.
Please document as thoroughly as possible any damage with photographs that could show such visible damages both to the packaging and the content inside it.
When a delivery item is signed and marked in good condition there will be no further requests for an insurance claim. If damage is discovered, describe the damage, writing on the Proof of Delivery (POD).
When a driver is unable to remain at your premise, please note on the POD - Driver unable to wait for inspection - possible concealed damage - subject to inspection.
Some shipments are in multiple boxes and/or crates and each must be inspected immediately upon receipt.
In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state. Request the driver make a note on the POD adding the drivers acknowledgement through his or her initials. Immediately call Warehouse USA, and arrange for the delivery of replacement parts, pending availability.
All boxes and crates must be maintained with the original packaging for an inspector to inspect upon arrival. The inspector will note the damage and file the necessary report for a legitimate claim to be filed promptly. If the boxes and crates are missing the freight company will not accept or acknowledge responsibility for the shipping damages through delivery.
- Nantucket Sinks
- XtremeAir USA
- Body Sprays
- Complete Shower Kits
- Custom Shower Systems
- Diverter Valves
- Lavatory Drains
- Shower Bases
- Shower Columns
- Shower Doors
- Shower Enclosures
- Shower Heads
- Shower Seats
- Slide Bar Systems
- Thermostatic Valves
- Tub and Shower Backwall Kits
- Tub Doors
- Tub Spouts
- Volume Control Valves
- Range Hoods
- Sink Bottom Grids
- Soap Dispensers
- Wet Bar